On December 11, 2018, a European study tour sharing session followed by a lecture on library innovation and service development were held in the International Conference Hall on the third floor of the National Central Library (NCL). A delegation of representatives from Taiwan’s public libraries who had recently returned from a study tour of Europe were asked to share their experiences. This was followed by a lecture by the director of Aarhus Public Libraries, Marie Oestergaard, about her library, entitled “Dokk1: Redesigning Spaces and Vision.” After lunch she then led a discussion, “Dokk1: Redesigning Services and Mission.”
Dokk1, the main library of the Aarhus Public Libraries system, is the largest public library in Northern Europe and winner of the 2016 Systemic Public Library of the Year Award, which is awarded by the International Federation of Library Associations (IFLA). In her lecture, Ms. Oestergaard began with an account of the founding and development of Dokk1, and then discussed how to innovatively approach library spatial design, service resources, and reader relationship management. She also described how to use innovative thinking to reshape a library’s services and values, make the library a focal point for the community and encourage public participation, transforming it into an inspirational, learning, meeting and performance space.